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Warranty policy

Warranty policy

EnGenius’ Warranty is valid only if the original receipt is issued by an authorized distributor or reseller. Provided information must contain: place of purchase, date of purchase, and model number of product. EnGenius reserves the right to refuse warranty service if this information has been removed, altered or is missing. The information contained herein is subject to change without notice.

Please be informed:

  • Limited lifetime warranty on Neutron Series products in the table below available for products purchased after May 1, 2017. 
  • Registering for limited lifetime warranty: In order to qualify for the Limited lifetime warranty for Neutron Series products, all eligible products must be registered with complete information and proof of purchase on EnGenius website. Otherwise the product warranty will be 2 years or less as general warranty. Registration can be done through the Product registration.
  • Products should be returned to the original suppliers.
  • EnGenius reserves the right to change any Warranty Terms and Conditions without notification.

Product

Purchase Date

Warranty Period

Neutron Series

After May 1, 2017

2 year warranty, or limited lifetime warranty with the registration

Electron Series and EnTurbo Series

Anytime

2 year warranty

Networking cameras and accessories

Anytime

2 year warranty

Consumer Wi-Fi products

Anytime

2 year warranty

 

** Limited lifetime warranty is defined as the “lifetime” of the product supplied to the consumers who purchased from authorized distributor or reseller within EU territories from the purchase date to the effective date of the product end of life (“EOL”) . EnGenius will make EOL announcement available on EnGenius website or to authorized distributors/resellers. Limited lifetime warranty will be supported for additional two (2) years after the EOL effective date solely for those applicable Products.

** Consumable items, accessories and optional items (including lightning arrestor, surge arrestor, RF cables, pigtails, fans, embedded PSU and antennas) are not included in the limited lifetime warranty unless otherwise expressly stated.

** EWS Neutron series include:

EWS7952FP

EWS1200-10T

EWS660AP

EWS310AP

EWS1200-28TFP

EWS1200-28T

EWS650AP

EWS300AP

EWS7928P

EWS1200-52T

EWS371AP

EWS1025CAM

EWS5912FP

EWS871AP

EWS370AP

 

EWS2910P

EWS870AP

EWS360AP

 

EWS2910P-KIT-300 EWS860AP EWS350AP