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FAQs

FAQ

There is no option to delete the tracking history using the EnRoute App.

Please see if the device has a logout button found in the user interface then customer needs to click on logout first before closing the browser to avoid the error message.2. To access the device again he needs to power cycle it and close the browser on his computer and then try to access again once the device is done rebooting.

Yes, snap shot can be shared. What the user can do is to go to the gallery, manually upload the picture or video, and e-mail it just like you would with regular pictures

For best user experience, it is recommended to limit the number of EnRoute users to 20 per IoT router.

The user can add as many compatible routers to EnViewer as he or she wants. User can add them either through 1) the QR code or 2) manually registering the UID or DDNS.

 Compatible routers: EPG5000, EPG600, ESR300, ESR350, ESR600

Scenario:

The customer said that he wants to set up a guest network on the ESR900. He has tried enabling the guest network function but the SSID field would be greyed out.

Fix:

The customer has to first enable at least (2) SSIDs on the band that he wants to have the guest network to be on. The customer can even enable a guest network on both the 2.4GHz and the 5GHz band as long as he sets up (2) SSIDs on the 2.4GHz band and (2) SSIDs on the 5GHz band. The customer can set up the SSIDs on the basic wireless settings option on the 2.4GHz and 5GHz wireless settings pages.

A. Please make sure that your mobile device has Internet access, either through Wi-Fi or 3G.
B. If you would like to connect to your EnGenius Cloud router remotely, please make sure your remote IP address/DDNS domain name is correct; and your EnGenius Cloud router is connected to the internet.

No, not from all of them. The App only receives notification from the last camera setup.