Start with FREE Essential Features and Empower with the PRO License

Cloud Feature Plans Comparison

Basic Plan

For SOHO, SMB, and fast-growing retail and hospitality to manage networks in a simple way

Professional Plan

For SMEs, managed service providers and networks required more advanced features

Cloud License Price

FREE (no license needed)

Platform-wide

Cloud Network Management

Easy Administration

Smart Networking

Visualized Insights

Team Members

10 users

Unlimited

Max Network no. in an Org

50

5000
(Recommend 500)

Cloud Radius and Voucher Service

100 entries

10000 entries

Clone Network

—

Client List Export

—

Scheduling Report System

1 report

Customer Support

Limited support

Priority support with on-line tool

Statistic Data Stored

3 days

30 days

Client Timeline

—

Wi-Fi Floor Plan Heatmap

Wi-Fi Floor

(Obstacle & Virtual AP)

—

myPSK

(dynamic/ private PSK)

—

VLAN Pooling

—

Broadcast Suppression

—

Auto VPN (with ESG)

—

AD/ LDAP/ Google Authentication / Azure AD

—

Live Diagnostic Tools

Limited

Live Client List

—

RF Spectrum Analysis *

—

AirGuard

—

Zero-Wait DFS *

BLE Client List*

Smartcasting

—

Radius Load Balance

—

SSID on LAN

Packet Capture

—

Block/VIP Client

100

1000

Change Log

Alert Notification

On-line/ Off-line

Backup & Restore

—

API Integration (3rd party)

—

*Available for AP models with dedicated radio only. (i.e. ECW-xxxS)

Statistic Data Stored

3 days

30 days

Switch Template

(Port Configuration)

—

Network Topology

EnGenius devices only

EnGenius and 3rd-party devices

Real-time Wired Client List

—

PD Lifeguard

Auto Cam Lifeguard

—

IGMP

Basic

Extended Range

Switch Backup & Restore

—

Packet Capture (.pcap)

—

Diag Tools

Limited

Full / real-time client

MAB (MAC Auth Bypass)

—

Change Log

Alert Notification

On-line/ Off-line

Backup & Restore

—

API Integration (3rd party)

—

Statistic Data Stored

3 days

30 days

Auto VPN

Auto VPN NAT Traversal

—

VPN Topology

—

VPN Traffic Usage

—

VPN Client (IPsec)

Network Clone

—

Change Log

Alert Notification

On-line/ Off-line

Backup & Restore

—

API Integration (3rd party)

—

Statistic Data Stored

3 days

30 days

Change Log

Alert Notification

On/Off only

Advanced

Backup & Restore

—

API Integration (3rd party)

—

Statistic Data Stored

—

30 days

Change Log

Alert Notification

—

Backup & Restore

—

API Integration (3rd party)

—

Upgrade Your Networks with PRO Licenses

Bundle with one-year PRO License for devices

Effective from December 01, 2021, all managed devices will require “PRO licenses" to use professional features, and all of the registered devices will have one year “PRO licenses” for free

Model Name

AP-1YR-LIC

AP-3YR-LIC

SW-1YR-LIC

SW-3YR-LIC

GW-1YR-LIC

GW-3YR-LIC

PDU-1YR-LIC

PDU-3YR-LIC

EXT-1YR-LIC

EXT-3YR-LIC

License Description

EnGenius Cloud PRO license for Access Point, 1-year subscription

EnGenius Cloud PRO license for Access Point, 3-year subscription

EnGenius Cloud PRO license for Switch, 1-year subscription

EnGenius Cloud PRO license for Switch, 3-year subscription

EnGenius Cloud PRO license for Gateway, 1-year subscription

EnGenius Cloud PRO license for Gateway, 3-year subscription

EnGenius Cloud PRO license for PDU, 1-year subscription

EnGenius Cloud PRO license for PDU, 3-year subscription

EnGenius Cloud PRO license for Switch Extender, 1-year subscription

EnGenius Cloud PRO license for Switch Extender, 3-year subscription

Cloud Feature Plans Comparison

Basic Plan

For SOHO, SMB, and fast-growing retail and hospitality to manage networks in a simple way

Platform-wide

Cloud Network Management
Team Members:
The administrators (admin or viewer) of Org and Networks
10 users
Max Network no. in an Org:
The maximum number of Neworks you can create in an Orgnization
50
Cloud Radius and Voucher Service :
The authentication entries allowed while use EnGenius Cloud Authentication including authentication users and voucher users
100 entries
Scheduling Report System:
Basic can generate only 1 report. Pro plan can schedule the report regularly
1 report
Customer Support: Limited Support

Statistic Data Stored:
The statistics period on dashboard and log stored
3 days
Wi-Fi Floor Plan Heatmap
Simulate and visualize the signal strength based on AP’s location
Live Diagnostic Tools:
Ping, Speed Test, Trace Route, Channel Utilization
Limited
Zero-Wait DFS *
Provide an uninterrupted change of DFS channels and avoid connection disruption from radar detection
BLE Client List*
Displays the surround Bluetooth clients scanned by AP
SSID on LAN
Allow to connect SSID when connecting LAN port.
Block/VIP Client
Numbers of clients you can block or grant VIP privileges to in your network
100
Change Log :
More detail change information is provided in Pro feature plan
Alert Notification:
More options to configure for notification
On-line/ Off-line

*Available for AP models with dedicated radio only. (i.e. ECW-xxxS)

Statistic Data Stored:
The statistics period on dashboard and log stored
3 days
Network Topology:
Displays all the devices managed by EnGenius Cloud and the relationships between network devices.
EnGenius devices only
PD Lifeguard:
Monitor the status of the port-connected device to run power cycle when needed
IGMP:
Pro plan can do detail configuration of IGMP
Basic
Extended Range:
Support more than 100 meter
Diag Tools:
Bunch of tools to help you diagnose your Switch , including Ping, Cable Test, and Trace Route..etc
Limited
Change Log :
More detail change information is provided in Pro feature plan
Alert Notification:
More options to configure for notification
On-line/ Off-line

Statistic Data Stored:
The statistics period on dashboard and log stored
3 days
Auto VPN
Auto VPN allows EnGenius ESG to establish VPN tunnel automatically with few clicks.
VPN Client (IPsec)
Client VPN provides a remote access service for the road warrior to access the intranet securely
Change Log :
More detail change information is provided in Pro feature plan
Alert Notification:
More options to configure for notification
On-line/ Off-line

Statistic Data Stored:
Get comprehensive data and analytics on PDU performance
3 days
Change Log :
View a detailed record of all PDU modifications and updates
Basic
Alert Notification:
Set up alerts and notifications for critical PDU events
On/Off only

Professional Plan

For SMEs, managed service providers and networks required more advanced features

Platform-wide

Cloud Network Management
Team Members:
The administrators (admin or viewer) of Org and Networks
Unlimited
Max Network no. in an Org:
The maximum number of Neworks you can create in an Orgnization
5000 (Recommend 500)
Cloud Radius and Voucher Service :
The authentication entries allowed while use EnGenius Cloud Authentication including authentication users and voucher users
10000 entries
Clone Network
Allows you to clone network-wide settings from the backup when creating the Network
Client List Export
Export client list as .csv file
Scheduling Report System
Basic can generate only 1 report. Pro plan can schedule the report regularly
Customer Support: Priority support with on-line tool

Statistic Data Stored:
The statistics period on dashboard and log stored
30 days
Client Timeline
Pull up an entire history of the client device to trace back the time and behavior when a network problem may have originated.
Wi-Fi Floor Plan Heatmap
Simulate and visualize the signal strength based on AP’s location
Wi-Fi Floor (Obstacle & Virtual AP)
Pro plan allows user to add obstacles like walls and see how those obstacle might take effect on the heat map. Virtual AP can be added to see the heat map coverage before purchase
myPSK(dynamic/private PSK)
Same SSID can have different PSK mapping to different VLANs
VLAN Pooling
VLAN is randomly assigned to client
Broadcast Suppression
Suppress broadcast and multicast traffic to WiFit
Auto VPN (with ESG)
Allow AP to establish VPN tunnel to remote EnGenius Gateway
AD/ LDAP/ Google Authentication / Azure AD
Support AD / LDAP server and Google Authentication
Live Diagnostic Tools
Ping, Speed Test, Trace Route, Channel Utilization
Live Client List
Real-Time connected client list
RF Spectrum Analysis *
Spectrum Spectrogram waterfall mapt
AirGuard*
WIDS/WIPS Wireless intrusion detection and prevention system
Zero-Wait DFS *
Provide an uninterrupted change of DFS channels and avoid connection disruption from radar detection
BLE Client List*
Displays the surround Bluetooth clients scanned by AP
Smartcasting
Stream the subscribed media to the TV through Chromecast
Radius Load Balance
Have redundancy when the first RADIUS is not reachable
SSID on LAN
Allow to connect SSID when connecting LAN port.
Packet Capture
Capture a live snapshots of traffic on the network
Block/VIP Client
Numbers of clients you can block or grant VIP privileges to in your network
1000
Change Log :
More detail change information is provided in Pro feature plan
(More Details)
Alert Notification
More options to configure for notification
Backup & Restore
Pro plan can backup all Network-wide settings and restore in case mis-configuration during the period
API Integration (3rd party)
API calls required by 3rd party platform

*Available for AP models with dedicated radio only. (i.e. ECW-xxxS)

Statistic Data Stored:
The statistics period on dashboard and log stored
30 days
SwitchTemplate (Port Configuration)
A switch template including all port configured can be applied to all switch of same model type in the Network
Network Topology:
Displays all the devices managed by EnGenius Cloud and the relationships between network devices.
EnGenius and 3rd-party devices
Real-time Wired Client List:
Displays the Real-time client list of the Switch forwarding table
PD Lifeguard:
Monitor the status of the port-connected device to run power cycle when needed
Auto Cam Lifeguard
Monitor the status of the webcam to run the power cycle when needed
IGMP:
PRO plan can do detailed configuration of IGMP
Extended Range:
Support more than 100 meter
Switch Backup & Restore:
Back up Switch network-wide setting
Packet Capture (.pcap):
Support to capture live network packet data from 3rd party network analyzer
Diag Tools:
Bunch of tools to help you diagnose your Switch , including Ping, Cable Test, and Trace Route..etc
Full / real-time client
MAB (MAC Auth Bypass):
For network devices that do not support 802.1x, MAB can be enabled to perform MAC authentication for network access
Change Log :
More detail change information is provided in Pro feature plan
(More Details)
Alert Notification
More options to configure for notification
Backup & Restore
Pro plan can backup all Network-wide settings and restore in case mis-configuration during the period
API Integration (3rd party)
API calls required by 3rd party platform

Statistic Data Stored:
The statistics period on dashboard and log stored
30 days
Auto VPN
Auto VPN allows EnGenius ESG to establish VPN tunnel automatically with few clicks.
Auto VPN NAT Traversal
When ESG is behind a NAT network device, Auto VPN allows EnGenius ESG to establish VPN tunnels automatically without manually configuring port forwarding on the NAT device.
VPN Topology
Display the topology for VPN connections on google map
VPN Traffic Usage
Display traffic statistics for Site to Site VPN connections
VPN Client (IPsec)
Client VPN provides a remote access service for the road warrior to access the intranet securely
Network Clone
When a new ESG is deployed for a new Network, the configuration can be cloned from another Network.
Change Log :
More detail change information is provided in Pro feature plan
(More Details)
Alert Notification
More options to configure for notification
Backup & Restore
Pro plan can backup all Network-wide settings and restore in case mis-configuration during the period
API Integration (3rd party)
API calls required by 3rd party platform

Statistic Data Stored:
Get comprehensive data and analytics on PDU performance
30 days
Change Log :
View a detailed record of all PDU modifications and updates
(More Details)
Alert Notification
Set up alerts and notifications for critical PDU events
Advanced
Backup & Restore
Pro plan can backup all network-wide settings and restore in case mis-configuration during the period
API Integration (3rd party)
Integrate and control your PDUs programmatically through external systems

Statistic Data Stored:
Get comprehensive data and analytics on Switch Extender performance
30 days
Change Log :
View a detailed record of all Switch Extender modifications and updates
Alert Notification
Set up alerts and notifications for critical Switch Extender events
Backup & Restore
Pro plan can backup all network-wide settings and restore in case mis-configuration during the period
API Integration (3rd party)
Integrate and control your Switch Extenders programmatically through external systems

Upgrade Your Networks with PRO Licenses

Bundle with one-year Pro License for devices

Effective from December 01, 2021, all managed devices will require “PRO licenses" to use professional features, and all of the registered devices will have one year “PRO licenses” for free

Model Name & License Description

AP-1YR-LIC

EnGenius Cloud PRO license for Access Point,
1-year subscription

AP-3YR-LIC

EnGenius Cloud PRO license for Access Point,
3-year subscription

SW-1YR-LIC

EnGenius Cloud PRO license for Switch,
1-year subscription

SW-3YR-LIC

EnGenius Cloud PRO license for Switch,
3-year subscription

GW-1YR-LIC

EnGenius Cloud PRO license for Gateway,
1-year subscription

GW-3YR-LIC

EnGenius Cloud PRO license for Gateway,
3-year subscription

PDU-1YR-LIC

EnGenius Cloud PRO license for PDU,
1-year subscription

PDU-3YR-LIC

EnGenius Cloud PRO license for PDU,
3-year subscription

EXT-1YR-LIC

EnGenius Cloud PRO license for Switch Extender,
1-year subscription

EXT-3YR-LIC

EnGenius Cloud PRO license for Switch Extender,
3-year subscription

Frequently Asked Questions

Can I keep using the Basic plan for free?

YES. The Basic plan feature set includes the most-frequent-used features already and is perfectly suitable for SMB. If you don’t need the advanced features, you can keep using the Basic features as before without any license required.

How do I change my feature plan in the Organization?

User can switch between Basic and PRO plan anytime manually under Org > Inventory & License. However, please be reminded that if you want to use the PRO plan, make sure you have the Pro license associated with the devices you wish to manage.

Do I have to purchase Switch Pro licenses if I only need AP PRO features?

If you only need AP PRO features, you just need to purchase Pro licenses for your AP device and keep the Switch Feature Plan to “Basic” without any Switch license required.

How do I purchase a Cloud license and apply to a device?

Contact your local EnGenius Resellers or EnGenius for details

Place the license order with a mail list which you would like the receive the license key after the order is completed.
One License Key will be generated per each line of the License Order (i.e., AP-1YR-LIC * 10)
People in the mail list will then receive a mail with multiple PDF files. Each PDF file includes one unique License Key.
Enter the License Key in the Inventory & License > License page, and multiple licenses will be generated by the License Key on the License page.
Then you can associate each License to a device.

What will happen after a one-year trial of PRO features?

You can change the feature plan back to a free Basic plan with no license required or purchase PRO licenses for managed devices to continue using professional features.

How many types of Cloud license?

Cloud feature Plan includes Basic and Pro plan. For the “Basic” plan, no license is required for a device. However, for the “PRO” plan, users need to purchase a “PRO” license for each device.

How does licensing vary between different EnGenius product lines, e.g., wireless, switches?

EnGenius offers the flexibility to choose your plan for AP and Switch separately, i.e., users can set the AP feature plan to “PRO” while SW feature plan to “Basic” in the case that users only need to use “PRO” features in AP and no need for PRO features in SW.

Do I have to buy more licenses every time I buy new hardware?

When a new device is purchased, the device comes with one year free PRO license starting from the date the user registers the device to an Organization.

Do I need to have a license for every EnGenius Cloud hardware?

For the “Basic” feature plan, no license is required for devices. However, if the user chooses the “PRO” feature plan, then all devices of the category (AP or SW) need to have a valid license (not expired) associated with the device to be able to be managed by Cloud.

Will a device in inventory require a license?

No. Only when the device is assigned to a Network under the “PRO” feature plan requires a valid license. Other devices in inventory do not need any license.

When will the license start to burn (count-down)?

There are two scenarios the license will start to burn (the “activation date”): When the device associated with a license is assigned to a Network, the license will start to burn.If the device with the license is never assigned to a Network nor the license has never associated with a device, the license will be activated automatically in 90 days after the issued date (the date the license key is submitted )

* If the device with the license is kept in Inventory without being assigned to a Network, the license will not start to burn until 90 days after the license issued date.

Will the device be still functional when the license is expired?

YES. If the license is expired under the “PRO” feature plan, the device can still be functional as before the license expired, but it can not be configurable nor manageable from the EnGenius Cloud platform.

If I choose the "Basic" feature plan, will the license keep burning?

YES. When the license starts to burn from “activation date”, it will keep burning (countdown) until “Expired date” no matter if the user chooses which feature plans (Basic or RRO).

Any free trial for the professional feature plan?

Every device comes with a one-year free “Pro” license for users to try on the “Pro” features, starting from the date the user registers the device to an Organization.