Issue:

I have three EAP350v2 Access Points with firmware version 1.6.34. The
EnGenius Zone Controller is installed on a computer with Windows 7 Pro
Operating System. Both the Access Points and the computer were connected
to a Zyxel Router. Computer can ping the IP addresses of the Access
Points. However they would not show on the EnGenius Zone Controller
Software.

 

Solution:

Change the default SNMP Settings (Read-Only Community, Read-Write
Community) from private/public to unique values on the EZ Controller
Software and Access Point then re-launch the EZC application.

 

To set the SNMP settings on the EZC:

 

1. Go to Settings on the EZC.

 

 

2. Click on the “Scan” tab and input the new SNMP
settings.