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FAQs

FAQ

There is no way to increase the speaker volume through the EnViewer App. The customer has to adjust the speaker volume manually or through the EDS camera GUI.

There is no option to delete the tracking history using the EnRoute App.

Please see if the device has a logout button found in the user interface then customer needs to click on logout first before closing the browser to avoid the error message.2. To access the device again he needs to power cycle it and close the browser on his computer and then try to access again once the device is done rebooting.

Yes, snap shot can be shared. What the user can do is to go to the gallery, manually upload the picture or video, and e-mail it just like you would with regular pictures

For best user experience, it is recommended to limit the number of EnRoute users to 20 per IoT router.

The user can add as many compatible routers to EnViewer as he or she wants. User can add them either through 1) the QR code or 2) manually registering the UID or DDNS.

 Compatible routers: EPG5000, EPG600, ESR300, ESR350, ESR600

Scenario:

The customer said that he wants to set up a guest network on the ESR900. He has tried enabling the guest network function but the SSID field would be greyed out.

Fix:

The customer has to first enable at least (2) SSIDs on the band that he wants to have the guest network to be on. The customer can even enable a guest network on both the 2.4GHz and the 5GHz band as long as he sets up (2) SSIDs on the 2.4GHz band and (2) SSIDs on the 5GHz band. The customer can set up the SSIDs on the basic wireless settings option on the 2.4GHz and 5GHz wireless settings pages.

A. Please make sure that your mobile device has Internet access, either through Wi-Fi or 3G.
B. If you would like to connect to your EnGenius Cloud router remotely, please make sure your remote IP address/DDNS domain name is correct; and your EnGenius Cloud router is connected to the internet.

No, not from all of them. The App only receives notification from the last camera setup.

The EnTalk APP supports the Intelligent Phone Router EPG600.  The EnTalk APP supports Android and iOS systems and can be downloaded from Google Play or Apple Store.

Android: Android 2.3.x, Android 3.x, Android 4.x

iOS: iOS 5x, iOS 6x, iOS 7x

EnTalk can only be registered to one IoT gateway at a time.

The user can change the camera resolution through the App. For more options the customer can also access the camera GUI.

Yes, the EnTalk support “Operator” function to let administrator assign any EnTalk user to receive calls from PSTN line, only assigned user can receive calls. The user can configure the operator setting in EPG600 Cloud service EnTalk web page.

Yes, it can. The remote user just need to obtain the UID or DDNS of router from the router’s owner.
 

When the EPG600 connected to a local telephone line (PSTN phone network), any phone call to the local area out of the EPG600 is considered local call. When a user located in a different country uses a smartphone with EnTalk registered to the EPG600 to make a phone call, it is still consider a local call, and the international part is free.

Each user is assigned an extension number from 10-19. Each user can call another user simply by dialing the extension.

The user can add as many EDS cameras as he or she wants to EnViewer but can only able to view 4 at the same time. The user can even view cameras connected to different routers at the same time but still up to 4 at a time.

The first user registered to the EPG600 will be the default operator. If no operator is selected, the PSTN call will go to user 10.

No, the EnShare service itself is free of charge.

Note: If you subscribe the Internet service, i.e. Wi-Fi, 3G and 4G, from WISP (Wireless Internet Service Provider), you may be charged for data transmission fee upon your Internet subscription plan.

The EnTalk App cannot be used to retrieve voice mail. The App does not support voice mail.

The customer can just scan the QR code to add the camera to EnViewer App even before configuring it on the router EnViewer GUI.

The default setting is on “no recording” so he has to set the camera to record and direct it where to save.

EnTalk App works with EPG600 gateway.